A practical guide to recognizing, responding to, and documenting accommodation and modification requests under ADA and FHA

Property managers need to be aware that there are extra protections for renters with a disability.  So, how do you respond to a request for a reasonable accommodation or modification? It is essential for you and your team to understand and abide by applicable federal, state, and local fair housing laws; promote an equal housing opportunity for tenants; and run a compliant affordable community.

Learn how to respond on a case-by-case basis and the dos and don’ts for handling disability requests. The concept of reasonable accommodation is a cornerstone of inclusivity and fairness. It ensures that individuals with disabilities have equal opportunities to enjoy where they live.

Webinar Objectives

• Ensure compliance with fair housing laws
• When can you request more information
• Differences between accommodation and modification
• Process for recognizing and documenting requests
• Foster inclusive community for everyone to enjoy

Webinar Agenda

• Understanding ADA
• Overview of Federal Civil Rights
• Description of disability and who is protected
• The impacts of reasonable access
• What you can ask and what not to ask (with examples)
• How to ask questions
• Differences between ESA and Service Animal
• Differences between a modification and an accommodation
• Instructions for processing requests

Webinar Highlights

• Understanding the impact of ADA and FHA on housing
• What is a disability and how what is a major life activity
• Guidelines for reasonable access
• Detailed information on the questions you can ask
• Why you are not able to ask certain questions
• How to ask questions
• Differences between ESA and Service Animal
• What you can ask about assistance animals
• Description of a modification and an accommodation
• Steps for accurately processing requests

Who Should Attend

Asset managers, regional managers/directors, property managers, assistant managers, leasing professionals, resident services, training managers, auditors